Terms of Service
Last updated: November 2, 2025
TERMS OF SERVICE
Last Updated: November 2, 2025
WELCOME TO LAB NOVO
These Terms of Service ("Terms") govern your use of Lab Novo's digital study resources platform. By accessing Lab Novo at https://labnovo.org/, creating an account, or purchasing our materials, you agree to these Terms.
LAB NOVO LIMITED ("Lab Novo", "we", "us", or "our") is a UK-registered company dedicated to helping GCSE and A-Level students achieve their dream grades through mark scheme-specific revision resources.
Contact Us: support@labnovo.org | Support Hours: Monday-Friday, 9AM-6PM GMT
---
TABLE OF CONTENTS
1. WHO WE ARE & WHAT WE OFFER
2. ACCEPTANCE & AGE REQUIREMENTS
3. YOUR ACCOUNT
4. INTELLECTUAL PROPERTY & YOUR LICENSE
5. PRODUCT DESCRIPTIONS & AVAILABILITY
6. PAYMENT & PRICING
7. REFUND POLICY
8. ACCEPTABLE USE
9. REVIEWS & FEEDBACK
10. PRIVACY & DATA PROTECTION
11. DIGITAL CONTENT DELIVERY
12. SERVICE AVAILABILITY
13. LIMITATION OF LIABILITY
14. GOVERNING LAW & DISPUTES
15. ACCOUNT TERMINATION
16. GENERAL TERMS
17. CONTACT US
---
1. WHO WE ARE & WHAT WE OFFER
Lab Novo provides premium digital educational resources for UK students preparing for GCSE and A-Level exams:
• Mark Scheme-Specific Revision Notes - Carefully cross-referenced with AQA, OCR, Edexcel, and WJEC exam board specifications
• Active Recall Flashcards - Designed using spaced repetition principles for long-term retention
• Exam Question Packs - Topic-organized questions with mark scheme answers
• Study Guides - Comprehensive materials incorporating scientifically-proven revision techniques
• Digital Downloads - Instant access to all purchased materials
Geographic Scope: Our resources are designed for UK curriculum and exam boards. While accessible globally, content may not align with non-UK educational systems.
Platform Technology: Lab Novo is built on Next.js 14+ with React 18, TypeScript, PostgreSQL/Prisma, NextAuth.js authentication, Stripe payments, and Cloudinary/Supabase for secure content delivery. All connections use SSL/TLS encryption.
---
2. ACCEPTANCE & AGE REQUIREMENTS
By using Lab Novo, you confirm:
• You have read and agree to these Terms
• You are at least 13 years old
• If under 18, you have parental/guardian permission to use Lab Novo and make purchases
• You will comply with all applicable laws
If you don't agree, please don't use our platform.
Parent/Guardian Responsibility: Parents and guardians are responsible for supervising minors' use of Lab Novo and any purchases made.
Changes to Terms: We may update these Terms to reflect service changes or legal requirements. The "Last Updated" date will change, and continued use means you accept the updates. Check back periodically.
---
3. YOUR ACCOUNT
Registration Requirements:
To access purchased materials, you must create an account and provide:
• Accurate, current email address
• Secure password
• Honest information during registration
Your Responsibilities:
• Keep your password confidential
• Don't share your account with others
• Update information if it changes
• Notify us immediately of unauthorized access
• Accept responsibility for all account activity
Account Security: You're solely responsible for your account security. Lab Novo isn't liable for unauthorized access resulting from your failure to protect your credentials.
One Person Per Account: Account sharing is prohibited. Each account is for individual use only. Violation may result in immediate termination.
Username Policy: We reserve the right to remove usernames that are inappropriate, offensive, or misleading.
---
4. INTELLECTUAL PROPERTY & YOUR LICENSE
Our Rights: All content on Lab Novo - including study materials, notes, flashcards, website design, logos, graphics, and source code - is protected by UK and international copyright and trademark laws. Lab Novo owns or licenses all intellectual property rights.
Your Personal License: When you purchase our materials, you receive a limited, non-exclusive, non-transferable, personal license to:
✓ Download materials to your personal devices
✓ Print for your own study use
✓ Use content for personal, non-commercial educational purposes
Strictly Prohibited - You MAY NOT:
✗ Share, distribute, or resell Lab Novo materials
✗ Upload content to file-sharing sites or group chats
✗ Remove watermarks or copyright notices
✗ Modify or create derivative works
✗ Use materials commercially or for profit
✗ Use in tutoring businesses (beyond fair use)
✗ Reverse-engineer our platform or materials
Enforcement: We actively protect our intellectual property. Violations will result in:
• Immediate account termination
• Legal action to recover damages
• Reporting to relevant authorities
Student Feedback: By submitting suggestions, reviews, or feedback, you grant Lab Novo the right to use this content freely without compensation.
---
5. PRODUCT DESCRIPTIONS & AVAILABILITY
Content Accuracy: We carefully align all materials with current exam board specifications. However:
• Exam boards may update syllabuses - always verify current requirements
• Electronic displays may affect color/design appearance
• We recommend using official exam board resources alongside Lab Novo materials
Exam Board Verification: Always confirm you're purchasing materials for YOUR specific exam board (AQA, OCR, Edexcel, WJEC) before purchase.
Availability: Products may be discontinued or updated without notice as syllabuses change.
---
6. PAYMENT & PRICING
Accepted Payment Methods:
• Credit/Debit Cards (Visa, Mastercard, American Express)
• Digital Wallets (Apple Pay, Google Pay)
• PayPal
Pricing:
• All prices in British Pounds (GBP)
• VAT included where applicable
• Prices may change without notice
• Discounts automatically applied at checkout with valid codes
Payment Processing: Payments processed securely via Stripe (PCI-DSS compliant). We never store complete card details. By completing checkout, you authorize us to charge your payment method.
Pricing Errors: If we discover an error after your order:
• We'll email you with options
• Proceed at correct price, or
• Receive full refund and order cancellation
Fraud Prevention: We reserve the right to:
• Refuse or cancel suspicious orders
• Limit quantities to prevent reselling
• Request additional verification for large orders
---
7. REFUND POLICY
Digital Sales Are Final: Due to instant access, all sales are final once you:
• Download any files
• Access content in your account
• 24+ hours have passed since purchase
Exception Requests: We may consider refunds if:
• Technical errors prevented content access
• Incorrect charges due to system error
• Product description was materially misleading
Request Process:
1. Email support@labnovo.org within 48 hours of purchase
2. Include order number and specific issue
3. We'll respond within 2-3 business days
Chargebacks: Disputed charges without contacting us first may result in permanent account suspension and legal action for cost recovery.
---
8. ACCEPTABLE USE
Lab Novo is for personal educational use only. You agree NOT to:
Security Violations:
• Access or attempt to access others' accounts
• Circumvent security features or DRM
• Upload viruses, malware, or harmful code
• Use automated tools (bots, scrapers, etc.)
Content Misuse:
• Systematically download content to create databases
• Share purchased materials publicly or with others
• Remove copyright notices or watermarks
• Create derivative works without permission
Platform Abuse:
• Impersonate others or create fake accounts
• Submit false reports or abuse support
• Interfere with platform operation
• Use for commercial purposes without authorization
• Harass, threaten, or abuse staff or other users
Consequences: Violations may result in immediate account termination, loss of access to purchased content, and legal action.
---
9. REVIEWS & FEEDBACK
Review Guidelines: When posting reviews:
✓ Base reviews on firsthand experience
✓ Keep language respectful and constructive
✓ Focus on product quality and accuracy
✓ Be honest about your experience
✗ Don't use offensive or discriminatory language
✗ Don't post false or misleading information
✗ Don't coordinate campaigns for/against products
✗ Don't post if you're a competitor
Our Rights: We may accept, reject, or remove any review. Reviews represent individual opinions, not Lab Novo's views. By posting, you grant us the right to use your review content.
---
10. PRIVACY & DATA PROTECTION
Data Collection: We collect and process personal data as described in our Privacy Policy (available at labnovo.org/privacy).
UK Hosting: Our platform is hosted in the United Kingdom. By using Lab Novo, you consent to data processing in the UK.
Your Rights: Under UK GDPR, you have rights to access, correct, delete, or export your personal data. Contact support@labnovo.org for requests.
Security: We use industry-standard security measures including encryption, secure authentication, and regular security audits.
---
11. DIGITAL CONTENT DELIVERY
Access: After purchase, you'll receive:
• Immediate account access to purchased materials
• Secure download links (time-limited for security)
• Email confirmation with order details
Download Recommendations:
• Download materials within 30 days
• Save to multiple devices/cloud storage
• We're not responsible for lost downloads after initial access
Technical Issues: Contact support@labnovo.org if you experience download problems within 7 days of purchase.
---
12. SERVICE AVAILABILITY
Uptime: We strive for 99.9% availability but cannot guarantee uninterrupted access.
Maintenance: We may perform maintenance causing temporary interruptions. We'll try to minimize disruption and provide notice when possible.
Content Updates: We reserve the right to:
• Update materials for syllabus changes
• Remove outdated content
• Modify platform features
• Discontinue products
No Liability: We're not liable for losses from service interruptions, though we work to resolve issues quickly.
---
13. LIMITATION OF LIABILITY
AS-IS BASIS: Lab Novo is provided "as is" without warranties. We don't guarantee materials will guarantee specific exam results.
Educational Supplement: Our materials are study aids. Students should also use official textbooks, past papers, and teacher guidance.
Liability Limits: To the maximum extent permitted by UK law:
• Our total liability is limited to the amount you paid us
• We're not liable for indirect, consequential, or punitive damages
• We don't warrant that materials are error-free (though we strive for accuracy)
Your Responsibilities: You're responsible for:
• Verifying content matches your exam board
• Using materials alongside official resources
• Your own exam preparation and performance
UK Consumer Rights: These limitations don't affect your statutory rights as a UK consumer.
---
14. GOVERNING LAW & DISPUTES
Governing Law: These Terms are governed by the laws of England and Wales.
Jurisdiction: Disputes will be handled in English courts, though EU consumers retain local jurisdiction rights.
Dispute Resolution:
1. Contact us first at support@labnovo.org
2. We'll try to resolve issues informally
3. EU consumers can use the EC ODR platform: https://ec.europa.eu/consumers/odr
---
15. ACCOUNT TERMINATION
Our Right to Terminate: We may suspend or terminate your account immediately if you:
• Violate these Terms
• Share or distribute purchased materials
• Engage in fraudulent activity
• Abuse our staff or platform
Your Right to Terminate: You may close your account anytime by emailing support@labnovo.org. No refunds for unused materials.
Effect of Termination:
• Loss of account access
• Loss of access to purchased materials
• Outstanding payments become immediately due
Creating New Accounts: If we terminate your account, you may not create a new one.
---
16. GENERAL TERMS
Entire Agreement: These Terms, plus our Privacy Policy, constitute the complete agreement between you and Lab Novo.
Severability: If any provision is found unenforceable, other provisions remain valid.
No Waiver: Our failure to enforce any right doesn't waive that right.
Assignment: We may assign our rights; you may not assign yours.
Electronic Communications: You agree to receive notices electronically and that electronic signatures are valid.
Force Majeure: We're not liable for failures beyond our reasonable control.
Updates: We may modify these Terms anytime. Continued use constitutes acceptance.
---
17. CONTACT US
Questions about these Terms? Get in touch:
LAB NOVO LIMITED
Company registered in England and Wales
Email: support@labnovo.org
Website: https://labnovo.org
Support Hours: Monday - Friday, 9AM - 6PM GMT
Response Time: 24-48 hours
For technical support, billing questions, refund requests, or general inquiries, email us with your order number and detailed description of your issue.
---
Thank you for choosing Lab Novo! We're here to help you achieve your dream grades. 🎓
Last Updated: November 2, 2025
WELCOME TO LAB NOVO
These Terms of Service ("Terms") govern your use of Lab Novo's digital study resources platform. By accessing Lab Novo at https://labnovo.org/, creating an account, or purchasing our materials, you agree to these Terms.
LAB NOVO LIMITED ("Lab Novo", "we", "us", or "our") is a UK-registered company dedicated to helping GCSE and A-Level students achieve their dream grades through mark scheme-specific revision resources.
Contact Us: support@labnovo.org | Support Hours: Monday-Friday, 9AM-6PM GMT
---
TABLE OF CONTENTS
1. WHO WE ARE & WHAT WE OFFER
2. ACCEPTANCE & AGE REQUIREMENTS
3. YOUR ACCOUNT
4. INTELLECTUAL PROPERTY & YOUR LICENSE
5. PRODUCT DESCRIPTIONS & AVAILABILITY
6. PAYMENT & PRICING
7. REFUND POLICY
8. ACCEPTABLE USE
9. REVIEWS & FEEDBACK
10. PRIVACY & DATA PROTECTION
11. DIGITAL CONTENT DELIVERY
12. SERVICE AVAILABILITY
13. LIMITATION OF LIABILITY
14. GOVERNING LAW & DISPUTES
15. ACCOUNT TERMINATION
16. GENERAL TERMS
17. CONTACT US
---
1. WHO WE ARE & WHAT WE OFFER
Lab Novo provides premium digital educational resources for UK students preparing for GCSE and A-Level exams:
• Mark Scheme-Specific Revision Notes - Carefully cross-referenced with AQA, OCR, Edexcel, and WJEC exam board specifications
• Active Recall Flashcards - Designed using spaced repetition principles for long-term retention
• Exam Question Packs - Topic-organized questions with mark scheme answers
• Study Guides - Comprehensive materials incorporating scientifically-proven revision techniques
• Digital Downloads - Instant access to all purchased materials
Geographic Scope: Our resources are designed for UK curriculum and exam boards. While accessible globally, content may not align with non-UK educational systems.
Platform Technology: Lab Novo is built on Next.js 14+ with React 18, TypeScript, PostgreSQL/Prisma, NextAuth.js authentication, Stripe payments, and Cloudinary/Supabase for secure content delivery. All connections use SSL/TLS encryption.
---
2. ACCEPTANCE & AGE REQUIREMENTS
By using Lab Novo, you confirm:
• You have read and agree to these Terms
• You are at least 13 years old
• If under 18, you have parental/guardian permission to use Lab Novo and make purchases
• You will comply with all applicable laws
If you don't agree, please don't use our platform.
Parent/Guardian Responsibility: Parents and guardians are responsible for supervising minors' use of Lab Novo and any purchases made.
Changes to Terms: We may update these Terms to reflect service changes or legal requirements. The "Last Updated" date will change, and continued use means you accept the updates. Check back periodically.
---
3. YOUR ACCOUNT
Registration Requirements:
To access purchased materials, you must create an account and provide:
• Accurate, current email address
• Secure password
• Honest information during registration
Your Responsibilities:
• Keep your password confidential
• Don't share your account with others
• Update information if it changes
• Notify us immediately of unauthorized access
• Accept responsibility for all account activity
Account Security: You're solely responsible for your account security. Lab Novo isn't liable for unauthorized access resulting from your failure to protect your credentials.
One Person Per Account: Account sharing is prohibited. Each account is for individual use only. Violation may result in immediate termination.
Username Policy: We reserve the right to remove usernames that are inappropriate, offensive, or misleading.
---
4. INTELLECTUAL PROPERTY & YOUR LICENSE
Our Rights: All content on Lab Novo - including study materials, notes, flashcards, website design, logos, graphics, and source code - is protected by UK and international copyright and trademark laws. Lab Novo owns or licenses all intellectual property rights.
Your Personal License: When you purchase our materials, you receive a limited, non-exclusive, non-transferable, personal license to:
✓ Download materials to your personal devices
✓ Print for your own study use
✓ Use content for personal, non-commercial educational purposes
Strictly Prohibited - You MAY NOT:
✗ Share, distribute, or resell Lab Novo materials
✗ Upload content to file-sharing sites or group chats
✗ Remove watermarks or copyright notices
✗ Modify or create derivative works
✗ Use materials commercially or for profit
✗ Use in tutoring businesses (beyond fair use)
✗ Reverse-engineer our platform or materials
Enforcement: We actively protect our intellectual property. Violations will result in:
• Immediate account termination
• Legal action to recover damages
• Reporting to relevant authorities
Student Feedback: By submitting suggestions, reviews, or feedback, you grant Lab Novo the right to use this content freely without compensation.
---
5. PRODUCT DESCRIPTIONS & AVAILABILITY
Content Accuracy: We carefully align all materials with current exam board specifications. However:
• Exam boards may update syllabuses - always verify current requirements
• Electronic displays may affect color/design appearance
• We recommend using official exam board resources alongside Lab Novo materials
Exam Board Verification: Always confirm you're purchasing materials for YOUR specific exam board (AQA, OCR, Edexcel, WJEC) before purchase.
Availability: Products may be discontinued or updated without notice as syllabuses change.
---
6. PAYMENT & PRICING
Accepted Payment Methods:
• Credit/Debit Cards (Visa, Mastercard, American Express)
• Digital Wallets (Apple Pay, Google Pay)
• PayPal
Pricing:
• All prices in British Pounds (GBP)
• VAT included where applicable
• Prices may change without notice
• Discounts automatically applied at checkout with valid codes
Payment Processing: Payments processed securely via Stripe (PCI-DSS compliant). We never store complete card details. By completing checkout, you authorize us to charge your payment method.
Pricing Errors: If we discover an error after your order:
• We'll email you with options
• Proceed at correct price, or
• Receive full refund and order cancellation
Fraud Prevention: We reserve the right to:
• Refuse or cancel suspicious orders
• Limit quantities to prevent reselling
• Request additional verification for large orders
---
7. REFUND POLICY
Digital Sales Are Final: Due to instant access, all sales are final once you:
• Download any files
• Access content in your account
• 24+ hours have passed since purchase
Exception Requests: We may consider refunds if:
• Technical errors prevented content access
• Incorrect charges due to system error
• Product description was materially misleading
Request Process:
1. Email support@labnovo.org within 48 hours of purchase
2. Include order number and specific issue
3. We'll respond within 2-3 business days
Chargebacks: Disputed charges without contacting us first may result in permanent account suspension and legal action for cost recovery.
---
8. ACCEPTABLE USE
Lab Novo is for personal educational use only. You agree NOT to:
Security Violations:
• Access or attempt to access others' accounts
• Circumvent security features or DRM
• Upload viruses, malware, or harmful code
• Use automated tools (bots, scrapers, etc.)
Content Misuse:
• Systematically download content to create databases
• Share purchased materials publicly or with others
• Remove copyright notices or watermarks
• Create derivative works without permission
Platform Abuse:
• Impersonate others or create fake accounts
• Submit false reports or abuse support
• Interfere with platform operation
• Use for commercial purposes without authorization
• Harass, threaten, or abuse staff or other users
Consequences: Violations may result in immediate account termination, loss of access to purchased content, and legal action.
---
9. REVIEWS & FEEDBACK
Review Guidelines: When posting reviews:
✓ Base reviews on firsthand experience
✓ Keep language respectful and constructive
✓ Focus on product quality and accuracy
✓ Be honest about your experience
✗ Don't use offensive or discriminatory language
✗ Don't post false or misleading information
✗ Don't coordinate campaigns for/against products
✗ Don't post if you're a competitor
Our Rights: We may accept, reject, or remove any review. Reviews represent individual opinions, not Lab Novo's views. By posting, you grant us the right to use your review content.
---
10. PRIVACY & DATA PROTECTION
Data Collection: We collect and process personal data as described in our Privacy Policy (available at labnovo.org/privacy).
UK Hosting: Our platform is hosted in the United Kingdom. By using Lab Novo, you consent to data processing in the UK.
Your Rights: Under UK GDPR, you have rights to access, correct, delete, or export your personal data. Contact support@labnovo.org for requests.
Security: We use industry-standard security measures including encryption, secure authentication, and regular security audits.
---
11. DIGITAL CONTENT DELIVERY
Access: After purchase, you'll receive:
• Immediate account access to purchased materials
• Secure download links (time-limited for security)
• Email confirmation with order details
Download Recommendations:
• Download materials within 30 days
• Save to multiple devices/cloud storage
• We're not responsible for lost downloads after initial access
Technical Issues: Contact support@labnovo.org if you experience download problems within 7 days of purchase.
---
12. SERVICE AVAILABILITY
Uptime: We strive for 99.9% availability but cannot guarantee uninterrupted access.
Maintenance: We may perform maintenance causing temporary interruptions. We'll try to minimize disruption and provide notice when possible.
Content Updates: We reserve the right to:
• Update materials for syllabus changes
• Remove outdated content
• Modify platform features
• Discontinue products
No Liability: We're not liable for losses from service interruptions, though we work to resolve issues quickly.
---
13. LIMITATION OF LIABILITY
AS-IS BASIS: Lab Novo is provided "as is" without warranties. We don't guarantee materials will guarantee specific exam results.
Educational Supplement: Our materials are study aids. Students should also use official textbooks, past papers, and teacher guidance.
Liability Limits: To the maximum extent permitted by UK law:
• Our total liability is limited to the amount you paid us
• We're not liable for indirect, consequential, or punitive damages
• We don't warrant that materials are error-free (though we strive for accuracy)
Your Responsibilities: You're responsible for:
• Verifying content matches your exam board
• Using materials alongside official resources
• Your own exam preparation and performance
UK Consumer Rights: These limitations don't affect your statutory rights as a UK consumer.
---
14. GOVERNING LAW & DISPUTES
Governing Law: These Terms are governed by the laws of England and Wales.
Jurisdiction: Disputes will be handled in English courts, though EU consumers retain local jurisdiction rights.
Dispute Resolution:
1. Contact us first at support@labnovo.org
2. We'll try to resolve issues informally
3. EU consumers can use the EC ODR platform: https://ec.europa.eu/consumers/odr
---
15. ACCOUNT TERMINATION
Our Right to Terminate: We may suspend or terminate your account immediately if you:
• Violate these Terms
• Share or distribute purchased materials
• Engage in fraudulent activity
• Abuse our staff or platform
Your Right to Terminate: You may close your account anytime by emailing support@labnovo.org. No refunds for unused materials.
Effect of Termination:
• Loss of account access
• Loss of access to purchased materials
• Outstanding payments become immediately due
Creating New Accounts: If we terminate your account, you may not create a new one.
---
16. GENERAL TERMS
Entire Agreement: These Terms, plus our Privacy Policy, constitute the complete agreement between you and Lab Novo.
Severability: If any provision is found unenforceable, other provisions remain valid.
No Waiver: Our failure to enforce any right doesn't waive that right.
Assignment: We may assign our rights; you may not assign yours.
Electronic Communications: You agree to receive notices electronically and that electronic signatures are valid.
Force Majeure: We're not liable for failures beyond our reasonable control.
Updates: We may modify these Terms anytime. Continued use constitutes acceptance.
---
17. CONTACT US
Questions about these Terms? Get in touch:
LAB NOVO LIMITED
Company registered in England and Wales
Email: support@labnovo.org
Website: https://labnovo.org
Support Hours: Monday - Friday, 9AM - 6PM GMT
Response Time: 24-48 hours
For technical support, billing questions, refund requests, or general inquiries, email us with your order number and detailed description of your issue.
---
Thank you for choosing Lab Novo! We're here to help you achieve your dream grades. 🎓